Effective Date: December 29, 2024
Thank you for shopping at shop-relax.shop. We strive to provide you with the best shopping experience and high-quality products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below for more details on how to return or exchange an item.
1. Return Eligibility
You can return your items within 30 days of receiving your order, as long as the following conditions are met:
- The item is unused, undamaged, and in the original packaging.
- The item is not a final sale or a non-returnable product (e.g., personalized or custom items).
- Proof of purchase (order number or receipt) is provided.
2. How to Return an Item
If you are not satisfied with your purchase, please follow these steps to return your item:
- Contact Us: Email us at [email protected] to initiate the return. Please include your order number, the item you wish to return, and the reason for the return.
- Return Instructions: Once we receive your return request, we will send you detailed instructions on how to return the item.
- Ship the Item: You are responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.
- Refund or Exchange: Once we receive your returned item and inspect its condition, we will process your refund or exchange. The refund will be issued to the original payment method.
3. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to be processed and reflected in your account.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).
- Partial Refunds: In some cases, we may issue partial refunds for items that are not returned in their original condition (e.g., items that are damaged or missing parts).
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same procedure as a return. Once we receive the returned item, we will send you the exchanged product at no additional cost, as long as the new item is available.
5. Non-Returnable Items
Some items are not eligible for return or exchange. These include, but are not limited to:
- Customized or personalized items
- Clearance or final sale items
6. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at [email protected]. We will work with you to resolve the issue, either by offering a replacement, refund, or store credit. Please include photos of the damaged or defective product with your email to help us process your request more efficiently.
7. Late or Missing Refunds
If you haven’t received a refund after the processing time has passed, please check your bank account or credit card statement first. If the refund is still not reflected, please contact us at [email protected], and we will investigate the issue.
8. Contact Us
If you have any questions about our Refund and Returns Policy, or need assistance with a return or exchange, please feel free to reach out to us at:
Email: [email protected]